Can I leave my luggage at the hotel after I check-out?
April 4, 2019 1:45 pmYes – we have luggage storage available at each of our hotels and serviced apartments. Please note that luggage storage... View Article
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Can I cancel my reservation?
April 4, 2019 1:43 pmThis depends on the rate you have chosen when you booked your room, please see below our cancellations policies. SEMI-FLEXIBLE... View Article
Why have I not received my refund?
April 4, 2019 1:39 pmIf you are entitled to a refund and you haven’t received it after 10 working days of us agreeing to... View Article
Can I pay with cash?
April 4, 2019 1:37 pmWe cannot accept cash payments, all payments must be made by debit or credit card.
The price of the room I am interested in has gone up since I last checked or while I have been making my booking, why is this?
April 4, 2019 1:36 pmTown hotel and serviced apartment rooms are sold on the basis of the earlier you book, the less you pay... View Article
Is the price per person or per room?
April 4, 2019 1:35 pmThe price is for the room and not per person.
Are my payment card details safe?
April 4, 2019 1:34 pmYes. The Town website (and our individual hotel websites) is a secure site, so all the details entered as part... View Article
Why can I not telephone to make a booking or get more information?
April 4, 2019 1:33 pmTo keep prices down we operate the Town Hospitality group business entirely through the web.
Does the hotel offer breakfast?
April 4, 2019 1:32 pmWe do not offer breakfast at any of our hotels at the moment.
Does the hotel have its own bar or restaurant?
April 4, 2019 1:31 pmWe do not have bar or restaurant facilities within our hotels except for The Baltic Hotel. The Town Hospitality Group... View Article