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    The team at Town are dedicated to making your time with us as enjoyable as possible. Ask us anything.

Group bookings can’t be made in the same way as individual bookings on the Town website. Please contact info@townbylivingbrick.com if you wish to do a group booking.

If you wish to amend your booking please contact your hotel directly. Only semi-flexible rates can be amended and this must be done 5 days prior to your date of arrival. Group bookings must do this 28 days before the arrival date.

Individual bookings can be made on the Town website or the individual hotel’s website.

Yes – You can log into your Town account from the homepage of the Town website. You will be asked to enter the email address used when registering and your chosen password.

Should you need an invoice, please use the confirmation email that you receive upon making your booking.

Please contact the specific hotel using our help widget to inform them of your plans. If you intend to arrive after 2am on the scheduled date of arrival you must inform the hotel otherwise our ‘no show’ policy will apply. We will do our very best to contact you before we cancel your reservation.

Check-in is from 3pm. An early check-in can be purchased at some hotels. Once you have selected your room type when making a booking you will be offered some additional add-on features. If the hotel offers this service you will at this point be able to purchase this additional feature.

Customers are able to check-in at any time after 3pm up until 10am the next morning which is the check-out time. If you intend to arrive after 2am on the scheduled date of arrival you must inform the hotel otherwise our no show policy will apply. Please note our hotels are staffed 24 hours a day.

Customers need to check-out by 10am on the departure date. Some of our Hotels and Aparthotels do offer a late check-out up until midday. Please note this comes at an additional cost. A late check-out can be purchased online or directly at the hotel and is subject to availability.

Our hotels are staffed 24 hours a day, 7 days a week.

Most of our hotels have lifts, however as each hotel is different, please see the specific hotel page for more information.

Smoking is not permitted. Town has a strict non-smoking policy within all parts of our hotels and serviced apartments.

We do not have meeting rooms in our hotels.

Hairdryers and irons are available in many of our hotel receptions. Please see the specific hotel page for more information. Kettles are not available in our rooms, however our hotels have many cafes and restaurants in the nearby vicinity.

Not all our hotels offer car parking services. Please see the specific hotel web page for more information. The majority of our hotels are located nearby car parking facilities, please enquire upon check-in if there are any discounts available to guests.

Children of any age can stay at the hotel as long as they are accompanied by an adult. An adult is considered to be those aged 18 years and above.

Children of any age can stay at the hotel as long as they are accompanied by an adult. An adult is considered to be those aged 18 years and above.

Our hotels offer additional services which you can add-on to your stay should you require. You can do so when making your booking online or upon arrival at the hotel. Please see the specific hotel page for which Add-Ons are available and their associated pricing.

It is possible to simply turn up at a Town hotel or serviced apartment on the day and book online if we have rooms available for that night. However, it’s less risky and you will get the best prices if you book in advance.

Some of our hotels welcome pets, for an additional fee. Please see specific hotel page to see if this service is provided.

We are happy for our customers to have guests in the hotel but they need to be accompanied by the customer at all times for security purposes and they must not spoil the enjoyment of the hotel for other guests.

Yes, we provide normal hotel housekeeping services on a daily basis and all rooms are completely cleaned (new bed linen and bathroom amenities) prior to new guests occupying a room.

Yes – All our rooms come with en-suite facilities.

Unfortunately rooms are allocated on a first come, first served basis and it is not always possible to request rooms next to each other or on a particular floor.

A crash room can accommodate up to 4 guests. The room can have either 2 double beds or 1 double bed and 2 single beds.

A Snug room can accommodate 3 guests. The room has either ‘1 Double bed and 1 Single bed’ or ‘3 Single beds.’

A Roomy room consists of 1 Double bed and can accommodate 2 guests.

A Grande room consists of 2 single beds and can accommodate 2 guests.

We do not have bar or restaurant facilities within our hotels except for The Baltic Hotel. The Town Hospitality Group like to focus on the core function of a hotel which is to provide comfortable rooms at a competitive price. Also, we carefully select the locations for our hotels and serviced apartments to be within very easy walking distance of many bars and restaurants.

We do not offer breakfast at any of our hotels at the moment.

To keep prices down we operate the Town Hospitality group business entirely through the web.

Yes. The Town website (and our individual hotel websites) is a secure site, so all the details entered as part of your booking are stored safely.

The price is for the room and not per person.

Town hotel and serviced apartment rooms are sold on the basis of the earlier you book, the less you pay and periods of high demand cost more than less popular periods. Prices will generally increase, as you get closer to your date of stay.

We cannot accept cash payments, all payments must be made by debit or credit card.

If you are entitled to a refund and you haven’t received it after 10 working days of us agreeing to pay it, please contact us and provide us with a method to reach you directly (telephone number or email).

This depends on the rate you have chosen when you booked your room, please see below our cancellations policies.

SEMI-FLEXIBLE RATE OR FLEXIBLE RATES

Once you have checked in to your hotel or serviced apartment you cannot amend or cancel the related booking.

Semi flexible / flexible rate bookings.

Cancellations or amendments to your booking must be completed 5 days before the day of your original check-in date. You cannot cancel a booking after this time.

We will refund you 70% of the money you have paid for any nights cancelled, excluding any booking fees and administration charges.

NON-FLEXIBLE RATES

As Non-Flexible Rate bookings are at heavily discounted rates these bookings are not refundable.

PROMOTIONAL RATES

As Promotional Rate bookings are at heavily discounted rates these bookings are not refundable

GROUP BOOKING RATES

You can cancel an entire Group Booking in whole prior to 28 days before your scheduled arrival date by notifying us via email with the subject line ‘Cancel a booking’. Your 10% deposit is non-refundable and all other Extras are non-refundable, excluding any booking fees. If you cancel a Group Booking 28 days or less before your scheduled arrival date we will not provide a refund on the room(s), any Extras purchased with the booking or any booking fee.

Yes – we have luggage storage available at each of our hotels and serviced apartments. Please note that luggage storage comes at an additional cost. You will need to book luggage storage with the hotel reception.